FAQ

Frequently Asked Questions

✨ Orders & Shipping

Q: How long does delivery take?

Orders are usually delivered within 3–7 business days across India.

Q: Do you offer Cash on Delivery (COD)?

Yes, COD is available on selected orders and locations.

Q: How can I track my order?

Once your order is shipped, you will receive a tracking link via SMS or email.

💎 Product Information

Q: Is Veloura jewellery anti-tarnish?

Our jewellery is crafted with premium quality gold plating designed for long-lasting shine and elegance.

Q: Is the jewellery suitable for daily wear?

Yes, our pieces are designed for everyday elegance. For best longevity, avoid direct contact with water, perfume, and chemicals.

🎁 Returns & Support

Q: Do you accept returns or exchanges?

We offer replacement support for damaged, defective, or incorrect products.

Q: What should I do if I receive a damaged item?

Please contact us within 48 hours of delivery with an unboxing video and product photos.

✨ Jewelry Care Tips

• Store jewellery in a dry place

• Avoid water, perfume, and sweat exposure

• Keep pieces in the Veloura box/pouch after use

Veloura Jewels

Minimal Luxury ✨